Ticket Suport Tehnic

Open a ticket here by filling out the form indicating the nature of the problem.

Our staff will assist you in the best possible way by answering all of your questions and concerns.

We normally answer all inquiries within 24-48 hours, possibly a bit longer on weekends and holidays.

Iristel’s Network Operations Center (NOC) is a state of the art facility monitored 24/7 by dedicated, professional and highly capable technical personnel. NOC is responsible for monitoring the network for alarms or certain conditions that may require special attention to avoid impact on the network’s performance.

NOC analyzes problems, troubleshoots and communicates with site technicians as well as other NOCs.

NOC also tracks the problems all the way to its resolution. If necessary, NOC will escalate the problems to the appropriate personnel; so if an issue is not resolved within a specific time frame, the next level up is informed to speed up the problem remediation.